Less Conflict, More Communication

How Leaders Deal with Difficult People

The 4-Step System to keeping your cool while navigating challenging conversations to create positive, motivating and productive relationships.


What You Will Discover...

  • How to keep your cool to manage the fears and emotions inside of you.
  • The "MECA" formula so that the person feels valued and comfortable to share their ideas or issues.
  • How to de-escalate tension to overcome people shutting down or becoming angry.

Presented by:

Nancy Michieli

My name is Nancy Michieli and I help my leaders transform challenging employees into positive, motivated and productive teammates.

Nancy is a Certified Process Communication Model Trainer and Certified Holistic Life, Career and Executive Coach.